At Tecla Editions we want you to be pleased with your purchase every time you shop with us. Occasionally though, we know you may want to return items, so below is our return policy.
For Books and Sheet Music:
If for any reason you are displeased with your purchase, you can return it to us in its original condition, within 30 days, and we will send you a full refund for the price you paid for the item.
For all other items:
We accept the return of all other items only if they are unopened and in their original condition. If you return goods, as detailed below, within 30 days, we will send you a full refund for the price you paid for the item.
You can always return items if they are defective. Please note: we only accept returns of items that have been opened if they are defective. Please see “To return an item” below for details of how to return defective items to us.
Delivery charges for defective items:
If you are returning an item because of an error on our part or because it is defective, we will refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Otherwise you will be responsible for those charges.
To return an item by post:
To return an item, please use our Contact Form and quote your order number which will be found at the top of your order receipt. Once we have authorised the return of the item, please wrap the package securely and send the package to the address below.